Frequently Asked Questions

Welcome to 7Q Spa's comprehensive FAQ guide. We've compiled answers to the most common questions about our treatments, policies, and procedures. Can't find what you're looking for?

Glendale: 1648 W Glenoaks Blvd #102, Glendale, CA 91201
Calabasas: 26540 Agoura Rd Ste 102, Calabasas, CA 91302
Hours: Monday – Sunday, 10:00 AM – 6:00 PM

GENERAL QUESTIONS

7Q Spa is a premier medical spa specializing in advanced, physician-guided aesthetic and regenerative treatments. With over a decade of experience, we've served tens of thousands of clients throughout Los Angeles, offering cutting-edge injectable techniques, laser technologies, body contouring, skin rejuvenation, and regenerative aesthetics. Every treatment is physician-supervised and customized to your unique goals.

Our key differentiators include: • Board-certified physician oversight for all treatments • Highly trained, experienced injectors and aestheticians • FDA-approved products and state-of-the-art technology only • Transparent pricing with no hidden fees • Personalized treatment plans (never cookie-cutter approaches) • Comprehensive aftercare and follow-up support • Two convenient Los Angeles area locations (Glendale & Calabasas) • Over 10 years of proven results and client trust • High-profile clientele including celebrities and professionals

Absolutely. All our injectors are licensed medical professionals (RNs, NPs, or physicians) with specialized training in aesthetic medicine. Our estheticians are licensed by the California Board of Barbering and Cosmetology. All treatments are performed under the supervision of our board-certified medical director. Our team has collectively performed tens of thousands of successful treatments.

Yes, 100%. We exclusively use FDA-approved injectables (Botox, Dysport, Juvéderm, Restylane, Sculptra, Radiesse, Kybella, etc.) purchased directly from authorized distributors. We never use compounded or generic alternatives without explicit disclosure and patient consent. We can provide lot numbers and manufacturer documentation upon request.

We are a medical spa (med spa), which means all our treatments are medical-grade and performed under physician supervision. Unlike day spas that focus primarily on relaxation, medical spas offer advanced aesthetic treatments that produce measurable clinical results from injectables to laser procedures to body contouring.

APPOINTMENTS & CONSULTATIONS

While we recommend booking an appointment to guarantee availability and minimize wait time, we do accept walk-ins based on provider availability. For injectable treatments, laser procedures, and body contouring, appointments are strongly recommended. For consultations, please call ahead or book online.

You can book in three convenient ways: • Online: Visit www.7qspa.com and use our online booking system • Phone: Call Glendale (818) 553-3777 or Calabasas (747) 800-8080 • Text: Send a message with your preferred service and date • Walk-In: Visit either location during business hours (subject to availability)

Yes! We offer complimentary consultations for most treatments. During your consultation (typically 15-30 minutes), we'll assess your concerns, discuss your goals, review before & after photos, explain treatment options, provide transparent pricing, and answer all your questions. There's never any pressure to book on the spot.

Please bring: • Valid photo ID • List of current medications and supplements • Medical history (if applicable) • Photos of your desired outcome (if available) • Questions you'd like answered • Insurance/HSA/FSA card (if applicable for eligible treatments)

In many cases, yes! If you're a good candidate for treatment, our schedule allows, and you're ready to proceed, we can often perform treatments the same day. However, some treatments (like Sculptra BBL or extensive PDO thread lifts) may require a separate appointment for proper time allocation.

We require at least 24-48 hours' notice for cancellations or rescheduling (policy may vary by treatment type). Late cancellations or no-shows may be subject to a cancellation fee. Please contact us as soon as possible if you need to change your appointment. We understand emergencies happen and will work with you on a case-by-case basis.

Yes, many clients combine treatments (e.g., Botox + filler, HydraFacial + dermaplaning, laser hair removal + skin rejuvenation). We call these "stacked" appointments. Be sure to mention all desired treatments when booking so we can allocate sufficient time and ensure proper treatment sequencing.

PRICING & PAYMENT

Pricing varies by treatment type, area being treated, and amount of product needed. We offer completely transparent pricing with no hidden fees. Visit our pricing pages for detailed costs.

Pricing may vary slightly between our Glendale and Calabasas locations due to operational costs and local market rates. Location-specific promotions may also differ. Please refer to the appropriate location pricing page or call the location you plan to visit.

Yes! We partner with multiple healthcare financing providers: • Cherry Financing: 0% APR available for qualified applicants, instant approval • PatientFi: Flexible terms and low APR options • Care Credit: Widely accepted healthcare credit card • In-House Payment Plans: Available for certain treatments over a minimum amount

We accept: Cash, All major credit cards (Visa, MasterCard, American Express, Discover), Debit cards, HSA/FSA cards (for eligible medical treatments), Cherry Financing, PatientFi, Care Credit.

Yes, for medically necessary treatments. While purely cosmetic procedures are typically not HSA/FSA eligible, some treatments may qualify if performed for medical reasons (e.g., Botox for migraines, excessive sweating; laser for ingrown hairs causing infection; PRP for hair loss due to medical condition). Check with your HSA/FSA administrator for specific coverage details.

Yes! We offer several ways to save: Monthly Specials, Package Pricing (10-30% savings), VIP Membership (15-25% off), Referral Program, Loyalty Rewards, Bundle Deals, and Seasonal Promotions.

Yes, we offer a price match guarantee for comparable treatments from licensed competitors within a specified radius of our locations. The competitor must offer the same product/technology and be a licensed medical spa with similar credentials.

Gratuity is never required but always appreciated for exceptional service. If you'd like to tip your injector, nurse, or esthetician, 15-20% is customary in the med spa industry.

Yes! Gift cards are available in any denomination and can be used for any service at either location. Purchase in-person, by phone, or online.

LOCATIONS & HOURS

We have two convenient Los Angeles area locations: GLENDALE: 1648 W Glenoaks Blvd #102, Glendale, CA 91201 CALABASAS: 26540 Agoura Rd Ste 102, Calabasas, CA 91302

Both locations are open: Monday – Sunday: 10:00 AM – 6:00 PM. Extended hours may be available by appointment.

Yes, free parking is available at both locations: • Glendale: Validated parking in the building lot • Calabasas: Free parking in Calabasas Commons structure

Yes, both locations are ADA-compliant with accessible parking, entrances, and restroom facilities.

You're welcome to visit either location based on convenience! Many clients alternate between Glendale and Calabasas depending on their schedule.

INJECTABLE TREATMENTS

Both are FDA-approved neuromodulators. Botox is more concentrated; Dysport is more diluted and spreads slightly more. Both last approximately 3-4 months.

Varies by individual. Average: Forehead (10-20), Frown (15-25), Crow's feet (8-16/side), Lip flip (4-6), Masseter (25-50/side). Full face typically 40-60 units.

Most describe it as a small pinch. We can apply numbing cream if needed, though most don't require it.

You'll begin seeing results in 3-5 days, with full effects visible at 10-14 days.

Typically 3-4 months. Regular maintenance can extend results to 4-6 months.

For 24 hours: Avoid lying down flat for 4 hours, strenuous exercise, alcohol, excessive heat, and facial massages.

Absolutely! Many clients do both in one visit for a "liquid facelift."

No significant downtime. Small bumps resolve within 30 minutes; mild bruising is minimal.

It uses 4-6 units to relax the upper lip border, flipping it outward for a fuller appearance without filler.

Yes! Injections into the masseter muscles can significantly reduce pain and clenching. Benefits include pain relief and facial slimming.

DERMAL FILLERS

Filler gel-like substances used to restore volume and enhance contours. Most are hyaluronic acid-based and reversible.

Juvéderm is smoother and more cohesive; Restylane is more granular and firm. Both are excellent options.

Lips (0.5-2), Smile lines (1-2), Cheeks (2-4), Under eyes (1-2), Jawline (2-4). Assessment is personalized.

Modern fillers contain lidocaine, and we use numbing cream. Most feel pressure rather than pain.

Yes! We're happy to save the remainder of your syringe for your next visit.

Varies by area: Lips (6-9 months), Folds (9-12), Cheeks/Jaw (12-18).

Minimal. Peak swelling at 24-48 hours, bruising fades in 3-7 days; final results at 2 weeks.

Avoid strenuous exercise, alcohol, and excessive heat for 24-48 hours.

Yes, HA fillers can be dissolved with hyaluronidase quickly. Non-HA fillers are not reversible.

Yes, but you'll need antiviral medication before treatment to prevent an outbreak.

SCULPTRA & BIOSTIMULATORS

A poly-L-lactic acid injectable that stimulates your natural collagen. Results develop over 2-3 months.

Sculptra is a collagen stimulator with gradual results lasting 2+ years; regular filler is immediate but shorter-lived.

A non-surgical procedure to enhance buttock shape and volume without surgery or liposuction.

Varies. Most patients start with 6 vials and achieve goals in 2-3 treatments (12-18 vials total).

Typically 2-3 sessions spaced 4-6 weeks apart for both face and buttocks.

Results can last 2+ years as it builds your own collagen.

KYBELLA

An FDA-approved injectable that destroys fat cells, specifically for the double chin area.

Most need 2-4 sessions spaced 4-6 weeks apart.

Varies; most treatments require 2-4 vials per session.

Yes! Once fat cells are destroyed, they are permanently eliminated.

Expect noticeable swelling and tenderness for 3-7 days. Swelling is a sign it's working.

LASER HAIR REMOVAL

It uses light energy to destroy hair follicles at the root, targeting melanin while leaving skin unharmed.

6-8 sessions are typically required, spaced 4-8 weeks apart.

Virtually any area except around eyes: face, body, bikini, legs, etc.

Best on dark hair. Modern Nd:YAG lasers can safely treat darker skin tones. Little effect on blonde/red/gray hair.

It's "permanent hair reduction." Most see 80-95% reduction after a full series.

Feels like a rubber band snap. We use cooling technology and numbing cream is available.

Shave 24h before; avoid sun/tanning for 2 weeks; skip retinoids for 3-5 days.

No downtime. Temporary redness for a few hours.

POTENZA RF MICRONEEDLING

Combines microneedling with RF energy to stimulate collagen deep in the skin for tightening and scarring.

Typically 3-4 treatments spaced 4-6 weeks apart.

Numbing cream makes it tolerable. Post-treatment feel like a sunburn for 24-48h.

Redness for 1-2 days; back to normal within a week.

Initial improvement in 1-2 weeks; best results at 3 months after the final session.

IPL PHOTOFACIAL

Light therapy that targets sun damage, age spots, and redness.

Typically 3-5 treatments spaced 3-4 weeks apart.

Minimal. Redness for a few hours; pigmented spots darken then flake off in 5-10 days.

No sun exposure/tanning for 2 weeks before and after treatment.

EMSCULPT NEO

FDA-cleared device that builds muscle and burns fat simultaneously using HIFEM+ and RF energy.

Abdomen, buttocks, arms, thighs, and calves.

Standard protocol is 4 sessions over 2 weeks.

Intense but not painful. Feels like an intense workout with a warming sensation.

No downtime. Expect muscle soreness for 24-48 hours.

Best for those with BMI under 35 seeking muscle definition and moderate fat reduction.

COOLSCULPTING

Cryolipolysis that freezes and destroys fat cells without surgery or needles.

Abdomen, flanks, back, thighs, chin, arms, and under buttocks.

Typically 1-2 cycles per area; larger areas may need more.

Intense cold for first 5-10 mins, then goes numb. Cramping sensations after.

No downtime. Expect numbness and tingling for a few weeks; results in 8-12 weeks.

Dramtic changes at 8-12 weeks as the body eliminates fat cells.

VELASHAPE III

FDA-cleared for cellulite reduction using infrared, RF, and vacuum massage.

Normally 6-8 treatments for optimal smoothing.

Refreshing and relaxing; feels like a warm deep-tissue massage.

No downtime. Skin warm for an hour.

Gradual improvement after 3-4 treatments; best after full series.

FOTONA STARFORMER

Magnetic stimulation for muscle sculpting and pelvic floor strengthening.

Abdomen, buttocks, and pelvic floor.

Protocol is 6-8 sessions over 3-4 weeks.

Yes! It's FDA-cleared for strengthening pelvic floor muscles and improving wellness.

HYDRAFACIAL

Medical-grade facial that cleanses, extracts, and hydrates using Vortex-Fusion technology.

Levels of boosters, LED therapy, and lymphatic drainage.

Monthly is recommended for consistent skin health.

No downtime! Immediate glow.

CHEMICAL PEELS

Uses acids to exfoliate dead skin, unclog pores, and improve texture.

Depends on concern: Acne (Salicylic), Aging (Glycolic/TCA), Pigment (VI Peel).

Light (flaking), Medium (sheet-like peeling 5-7 days), Deep (14 days).

Wait until peeling stops for medium/deep peels.

SIGNATURE FACIALS

Analysis, deep cleanse, steam, massage, and custom mask.

Signature is fully customized; European is a classic relaxation facial.

Yes, our Teen Acne Facial is specifically designed for adolescent skin.

PRP (PLATELET-RICH PLASMA)

Uses your own blood's platelets to stimulate collagen and regeneration.

PRP combined with microneedling for deep rejuvenation.

Yes! Strong evidence for hair restoration and density.

Extremeley safe as it uses your own biological material.

Usually 3 sessions for skin; 3-6 for hair restoration.

PDO THREAD LIFT

Uses dissolvable sutures to lift sagging skin and stimulate collagen.

Smooth (tightening), Barbed (lifting), Screw (volume).

Cheeks, jowls, eyebrows, and neck.

Typically 4-12 threads per area.

Mild swelling and bruising for 1-3 days.

Lifting effects last 12-18 months; collagen lasts up to 2 years.

WEIGHT LOSS

FDA-approved prescription appetite suppressant for short-term weight loss.

Many lose 12-24 pounds over 3-6 months with diet and exercise.

BMI 30+ (or 27+ with health conditions) after physician assessment.

Dry mouth, insomnia, increased heart rate. Usually mild.

Short-term use (12 weeks to 6 months) with monthly check-ins.

Vitamin B12 supports energy; Lipotropic injections aid fat metabolism and liver function.

SAFETY & AFTERCARE

Yes, all are FDA-approved and performed by licensed professionals under doctor supervision.

Immediately if you have severe pain, vision changes, or signs of infection.

Avoid blood thinners 7-10 days before; use Arnica and ice as directed.

Avoid for 24-48 hours for most injectables and lasers.

CRITICAL. Post-treatment skin is more vulnerable to damage and pigment.

ADDITIONAL QUESTIONS

Yes! High-quality video calls are available for initial assessments.

Yes, we carry ZO Skin Health, SkinMedica, and Revision Skincare.

Your satisfaction is priority. We offer touch-ups and assessment to ensure you're happy.

Absolutely! We welcome all genders and provide custom treatments for male anatomy.

We're here to help

Still have questions?

If you didn't find your answer in this FAQ, please don't hesitate to reach out. Our knowledgeable team is happy to answer any questions and help you determine the best treatment plan for your goals.